• Location Groenlo/Utrecht
  • Business unit Retail
As a Community Manager, you will be the key figure in driving our Global iD Cloud User Community consisting of the world’s leading retailers, such as Footlocker, Under Armour, Hugo Boss and Superdry.

Nedap iD Cloud is our RFID based software-platform that enables source to consumer item level visibility. Our platform helps retailers around the globe to best manage their merchandise availability across channels, from distribution centers right into the hands of the consumer.

With our growing customer base, we have just seen the tip of the iceberg when it comes to the importance of community. That’s why we are looking for you to take our community to the next level and bring even more value to our customers!

Your team

The iD Cloud team is a cross-disciplinary team, from sales to development, in an international working environment. As a Community Manager you will work closely with the Implementation, Customer Success, Marketing, Product and Solution Expert teams in our organization and help them to collect input from and bring value to our iD Cloud users. The team culture is open, free and sociable. We value curiosity, personal leadership and entrepreneurial drive. What binds us is the passion to create user-friendly and technically advanced solutions that our customers enjoy working with every day.

Our offer

At Nedap Retail the Community Manager is the central point between our community and internal teams. With our community platform, digital sessions and in-person events, we aim to engage the customers, deepen their understanding of our solution, capture their ideas and ensure their retention through close connections and thought leadership. You will educate, inspire and connect our customers and colleagues to maximize the value of our solution. 

As an iD Cloud Community Manager you can make the difference by taking initiative, because we see employees as entrepreneurs. This means that you can fulfill your role in the way you think is the best to achieve our organizational goals. Especially, in this role you get the unique opportunity to craft your ideal role based on your experience! 

In addition, we offer: 
  • A competitive salary; 
  • Excellent fringe benefits, including an attractive pension scheme, 13th month, profit sharing plan and option to buy shares; 
  • Flexible working hours and hybrid working; 
  • Responsible for your own allowance of holiday time, as long as you reach your goals; 
  • Being a part of an international, vibrant and listed company with a great culture; 
  • Comprehensive onboarding program and development and learning opportunities tailored to your potential. 

Required experience and skills

You are an experienced B2B community builder, who understands the importance of communities for business success. You are driven to build and execute long-term strategies that strengthen the partnership with our customers and helps them excel using our solutions. You have set up vibrant (online) communities and know how to hands-on build on to the foundations of our existing community. 

You are a real team player that easily connects with colleagues across departments. You don’t shy away from taking initiative, have a can-do mentality, and strong sense of responsibility.

You take the lead in curating and creating content for the community. You have an eye for detail; you can spot the difference between dark grey and black. When communicating, you are clear and respectful at all times. You can swiftly and calmly diffuse a crisis and address matters in a trustworthy and accountable manner.

You are positive, enthusiastic and adaptable in fast-changing situations. In your role you can keep a team motivated and focused on service excellence.

You look for opportunities to integrate in-person events with online interactions. You have a curious mindset and are able and willing to travel (internationally) for about 20% of your time. You have an excellent level of English in a professional context.

Technologiebedrijf Nedap in Groenlo

About Nedap Retail

Store employees spend a lot of their time searching for products and managing stock. Our RFID technology for article security and in-store inventory management makes it very easy to monitor and control all processes in the store in real time. Employees no longer have to waste time searching for items, meaning they can devote greater attention to customers.

Application procedure

Became curious? Apply via our website or contact Michelle Ketting Olivier via michelle.kettingolivier@nedap.com for more information. As part of the application procedure, we may ask for a Certificate of Good Conduct (VOG).

  • 1. Your application
  • 2. First interview
  • 3. Next meet & greet
  • 4. Offer
  • 5. High five!
Step 1
Your application

You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail.

We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.

Questions? Get in touch with our recruiter
Michelle Ketting Olivier

Michelle Ketting Olivier