iD Cloud Platform Account Manager

  • Location Groenlo / Hybrid
  • Business unit Retail

What are you going to do?

Are you passionate about using technology to change the retail industry and working with the world’s biggest fashion retailers such as Bestseller, Footlocker, and Hugo Boss in the EMEA region? Are you capable of connecting people and companies, do you have the skills to build and maintain commercial relationships and are you ready to strategically challenge customers? Grab this opportunity and join our high performing customer engagement team as an iD Cloud Platform Account Manager

The keymarket Retail of Nedap is growing fast and we are deploying our iD Cloud platform to change the way retail works. Our international customer portfolio continues to grow year in year out. Using our state-of-the-art technology allows retailers and brands to create perfect inventory visibility as well as an exceptional shopping experience. Also there is a growing need to further deploy RFID technology and leverage the fact that more and more items are source tagged with an RFID chip. 
The speed in which the retail market is evolving creates a necessity for a strong connection between retailers and their technology partners. Our customers do not just buy a product or a service but invest in our platform, become a vital part of our user community and by doing that, begin their customer journey at Nedap.  

The customer journey is leading in our way of working. It allows us to successfully onboard new clients, clearly mark the transition from one phase to the next (e.g. from sales to deployment and from deployment to customer success) and to continue to benefit from their investment in our platform moving forward. For us to offer a successful customer journey, we use the following components: support, online community platform, customer success and account management. 


 

Your responsibilities

As an account manager you are responsible for facilitating the customer journey for selected accounts in the EMEA fashion retail industry. You are in contact with the decision makers for these companies on a day-to-day basis. Your objective is clear: You ensure optimal customer lifetime value and a fundamental connection between Nedap and our customers that results in upsell, cross sell and renewal of existing contracts. You are the strategic commercial contact with a primary focus on the following tasks: 
  • You facilitate the process of seamless onboarding of new customers.  
  • You clearly mark the transition between phases (sales, deployment, customer success).  
  • Act as a strategic liaison contact to our clients. Together with our clients you determine next steps in their RFID technology journey.  
  • When spotting additional relevant use cases for the technology, it’s your job to facilitate a warm introduction to the respective Nedap sales teams and/ or relevant third party value providers.  
  • You create and foster strong connections with decision makers/ C-level.
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Your team

You will be part of one of the platforms’ specialized commercial teams (account management) which is lead by a team captain. To make sure you quickly feel at home within the team and wider organization we work with a buddy system and you will follow a comprehensive onboarding program. Together with your buddy and team, you will make sure success is defined and achieved while making sure that both personal and professional development are an integral part of your career within Nedap.

Your wider team customer engagement consists of highly motivated account management, implementation and customer success professionals who love working with leading international retailers and brands. Highlights include our regular platform meetings where colleagues from different countries come together to strategize, educate, and share best practices and experiences.
 
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Our offer

As an iD Cloud Platform Account Manager at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. You determine your own working hours and vacation days. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Curious about all our terms of employment? Read more here.

Required experience and skills

For this job we are looking for an account management professional with a passion for fashion and technology.   
  • Bachelor in Sales or Business
  • 4+ years of proven B2B account management experience in software (SAAS)
  • Fluency in business English is required, (Spanish, Italian, German, and /or French as a second language is a strong plus)
  • Driven by recurring revenue and recurring impact
  • Using knowlegde of cultural differences to your advantage, because of the international  workenvironment.
  • Stakeholder management;  managing expections with internal and external stakeholders
  • A background in fashion/retail is a strong plus

About Nedap in Retail

With our RFID platform, we empower retailers to streamline operations, enabling smarter purchasing, reducing waste, and creating a more efficient and enjoyable workplace for retail teams.

Application procedure

Curious about this position for iD Cloud Platform Account Manager? Take up the challenge! Send your CV and/or motivation via the application button addressed to Melanie Kamp. If you have any questions, please contact me at melanie.kamp@nedap.com.

  • As part of the application procedure, we ask for a Certificate of Good Conduct (VOG).

  • 1 . Your application
  • 2 . First interview
  • 3 . Next interview
  • 4 . Offer
  • 5 . High five!
Step 1
Your application

You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail.

We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.

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