Are you passionate about using technology to change the retail industry and working with the world’s biggest retailers such as adidas, Scotch & Soda, Superdry, Under Armour or River Island? Are you capable of connecting people and companies, do you have the skills to build- and maintain commercial relationships and are you ready to strategically challenges customers?
Grab this opportunity and join our high performing sales team as an iD Cloud platform account manager!
Nedap Retail is growing fast and we are deploying our iD Cloud platform to change the way retail works. Our international customer portfolio continues to grow year in year out. Using our state-of-the-art technology allows retailers and brands to create perfect inventory visibility as well as an exceptional shopping experience. Also there is a growing need to further deploy RFID technology and leverage the fact that more and more items are source tagged with an RFID chip.
The speed in which the retail market is evolving creates a necessity for a strong connection between retailers and their technology partners. Our customers do not just buy a product or a service but invest in our platform, become a vital part of our user community and by doing that, begin their customer journey at Nedap.
The customer journey is leading in our way of working. It allows us to successfully onboard new clients, clearly mark the transition from one phase to the next (e.g. from sales to deployment and from deployment to customer success) and to continue to benefit from their investment in our platform moving forward. For us to offer a successful customer journey, we use the following components: Support, online community platform, customer success and account management.
As an account manager you are responsible for facilitating the customer journey for selected accounts in the EMEA fashion retail industry. You are in contact with the decision makers for these companies on a day-to-day basis. Your objective is clear: You ensure optimal customer lifetime value and a fundamental connection between Nedap and our customers that results in upsell, cross sell and renewal of existing contracts. You are the strategic commercial contact with a primary focus on the following tasks:
- You facilitate the process of seamless onboarding of new customers.
- You clearly mark the transition between phases (sales, deployment, customer success).
- Act as a strategic liaison contact to our clients. Together with our clients you determine next steps in their RFID technology journey.
- When spotting additional relevant use cases for the technology, it’s your job to facilitate a warm introduction to the respective Nedap sales teams and/or relevant third party value providers.
Your teamYou will be part of one of the platforms’ specialized commercial teams (account management) which is lead by a team captain. To make sure you quickly feel at home within the team and wider organization we work with a buddy system and you will follow a comprehensive onboarding program. Together with your buddy and team, you will make sure success is defined and achieved while making sure that both personal and professional development are an integral part of your career within Nedap. Your team consists of highly motivated sales- and account management professionals who love working with leading international retailers and brands. Highlights include our quarterly sales meetings where colleagues from different countries come together to strategize, educate, and share best practices and experiences.
We offer you a unique opportunity to join the best RFID team in the world and to continue your career in a high-tech company that operates in a highly dynamic global market. We also offer:
- Competitive compensation package, a good pension scheme, 8 percent holiday pay, 13th month, a profit distribution and the possibility of shares.
- A car, laptop and iPhone.
- Flexible working hours.
- Unlimited holiday days, as long as you reach your goals.
- Being a part of an international, vibrant and listed company with a great culture.
- Comprehensive onboarding program and multiple development and learning opportunities.
Required experience and skills
For this job we are looking for an account management professional with a passion for fashion and technology.
- 3+ years of B2B account management experience in software.
- Fluency in English (Dutch is a big pre).
- A background in eCommerce and/or SaaS is a plus.
About Nedap Retail
Store employees spend a lot of their time searching for products and managing stock. Our RFID technology for article security and in-store inventory management makes it very easy to monitor and control all processes in the store in real time. Employees no longer have to waste time searching for items, meaning they can devote greater attention to customers.
Do you want to be part of the team? Let us know by applying via the button. For questions, please send an e-mail to firstname.lastname@example.org. An assessment is part of the application procedure. As part of the application procedure, we may ask for a Certificate of Good Conduct (VOG).
- 1. Your application
- 2. First interview
- 3. Next meet & greet
- 4. Offer
- 5. High five!
You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail.
We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.