Are you passionate about using technology to change the retail industry and working with the world’s biggest retailers such as adidas, Scotch & Soda, Superdry, Under Armour or River Island? Are you capable of connecting people and companies, do you have the skills to build- and maintain commercial relationships and are you ready to strategically challenges customers? 

Grab this opportunity and join our high performing sales team as an iD Cloud platform account manager! 

Nedap Retail is growing fast and we are deploying our iD Cloud platform to change the way retail works. Our international customer portfolio continues to grow year in year out. Using our state-of-the-art technology allows retailers and brands to create perfect inventory visibility as well as an exceptional shopping experience. Also there is a growing need to further deploy RFID technology and leverage the fact that more and more items are source tagged with an RFID chip. 

The speed in which the retail market is evolving creates a necessity for a strong connection between retailers and their technology partners. Our customers do not just buy a product or a service but invest in our platform, become a vital part of our user community and by doing that, begin their customer journey at Nedap.  

The customer journey is leading in our way of working. It allows us to successfully onboard new clients, clearly mark the transition from one phase to the next (e.g. from sales to deployment and from deployment to customer success) and to continue to benefit from their investment in our platform moving forward. For us to offer a successful customer journey, we use the following components: Support, online community platform, customer success and account management. 

As an account manager you are responsible for facilitating the customer journey for selected accounts in the EMEA fashion retail industry. You are in contact with the decision makers for these companies on a day-to-day basis. Your objective is clear: You ensure optimal customer lifetime value and a fundamental connection between Nedap and our customers that results in upsell, cross sell and renewal of existing contracts. You are the strategic commercial contact with a primary focus on the following tasks: 

• You facilitate the process of seamless onboarding of new customers. 
• You clearly mark the transition between phases (sales, deployment, customer success). 
• Act as a strategic liaison contact to our clients. Together with our clients you determine next steps in their RFID technology journey. 
• When spotting additional relevant use cases for the technology, it’s your job to facilitate a warm introduction to the respective Nedap sales teams and/or relevant third party value providers. 

Our offer

We offer you a unique opportunity to join the best RFID team in the world and to continue your career in a high-tech company that operates in a highly dynamic global market. We also offer:  

• Competitive compensation package, a good pension scheme, 8 percent holiday pay, 13th month, a profit distribution and the possibility of shares. 
• A car, laptop and iPhone. 
• Flexible working hours. 
• Unlimited holiday days, as long as you reach your goals. 
• Being a part of an international, vibrant and listed company with a great culture. 
• Comprehensive onboarding program and multiple development and learning opportunities.