Implementation Manager – North America
-
Burlington, MA, USA
-
Retail
What are you going to do?
Nedap Inc iD Retail Team is seeking a dynamic and experienced Implementation Project Manager to join the Customer Engagement team and foster strong customer development in North America.
As an Implementation Project Manager you will play a key role in implementing some of the world’s most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or new business deal.
In this role, you act as a strategic liaison between Nedap and our clients, ensuring smooth execution and delivery of deployment projects. You are responsible for maintaining continuity, efficiency, and clarity from project initiation through to completion, with a focus on delivering measurable outcomes and high client satisfaction.
At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Abercrombie and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses.
Your responsibilities
• Lead Project Execution & Delivery: Manage end-to-end deployment activities, ensuring projects are delivered on time and align with business goals. Act as internal liaison with key partners to set up timely sessions and collaborate closely with customer project leads to drive customer deliverables.
• Drive Knowledge Transfer & Enablement: Educate clients on Best Practices while enabling scalable adoption and document and ensure customers understand implications of deviating from recommendations. Contribute to shared knowledge repositories and internal education.
• Ensure Seamless Client Integration: Align iD Cloud with the client’s systems and processes to enable a smooth technical and operational rollout. Engage internal partners to provide education or technical assistance to drive short-term success with future state in mind.
• Build & Maintain Strong Client Relationships: Serve as a trusted advisor and central point of contact, fostering strong, collaborative partnerships internally and externally throughout the project.
Your team
At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact.
Our offer
● Competitive salary
● Health, dental, and vision insurance
● 401(k) with company match
● Life, LTD and STD insurance coverages
● Flexible work hours and remote options
● Paid time off (PTO) and parental leave
● A professional environment that supports personal and professional growth. “First People, then Technology”
Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive. Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.
Required experience and skills
● Project Management Excellence: Demonstrated expertise in independently leading and executing multiple complex implementation projects from initiation through completion. Brings a strong foundation in project management principles (e.g., PMP, Prince2, or Agile methodologies), with a proven ability to develop project plans, manage budgets and timelines, mitigate risks, and align stakeholders across diverse business functions.
● Technical aptitude: able to quickly learn new products and integrations (i.e. high-level understanding of APIs and data flows) and translate customer requirements into executable implementation plans with measurable outcomes.
● Cross-Functional Collaboration: You must have the ability to coordinate cross-functional teams, both internally and externally, to achieve common objectives and ensure smooth execution of all project phases.
● Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.
● Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a "go figure it out" mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.
Education: B.S./B.A. or 5+ years of relevant job experience. Project Management certification preferred such as PMP®, PRINCE2®, PMI-ACP®, CAPM®
Experience: 5+ years leading complex SaaS implementations (preferred). Experience in retail and/or RFID is a plus.
Requirements: This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.
About Nedap in Retail
With our RFID platform, we empower retailers to streamline operations, enabling smarter purchasing, reducing waste, and creating a more efficient and enjoyable workplace for retail teams.
- 1 . Your application
- 2 . First interview
- 3 . Next interview
- 4 . Offer
- 5 . High five!
Your application
You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail.
We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.