Organisations in manufacturing and distribution face continuous change in the demand for their services and products. Due to the 24-hour economy, globalisation and automation, there is great fluctuation in the labour capacity required. It is important for organisations not only to be able to deal with change quickly, but also for employees to keep up with these changes. Flux helps organisations deal with this complexity through a software solution that supports forecasting, planning and registering labour for flexible and permanent employees. To help us further in our mission, we are looking for a Support Specialist. 

Together with your colleagues, you are responsible for providing customers with the support they need to realise their business goals with our product. After the customer is implemented, you and your colleagues will be the customer's point of contact. You help them with their questions about the various Flux applications (time registration, planning and the app) and are able to find out the question behind the question. You are also an important link between the customers and the developers to translate customer questions and needs. The questions you can expect range from technical questions about how the applications work to advising on the set-up and use of the applications. 

Your tasks:

• Provide support on tickets and telephone queries;
• Collaborate with your colleagues to continuously improve the product based on your input;
• Create and manage content of our knowledge centre;
• Pro-actively observe and advise on the use of the applications.

Our offer

Naturally, we offer excellent primary and secondary conditions. For example, you are responsible for your own working hours and holidays. Nobody keeps track of this; we rely on your own responsibility in this respect. In addition, we offer you the means to fulfil your responsibilities. Financially, things are also well organised here. Besides your salary and holiday pay, Nedap has a 13th month, a profit distribution and the possibility of shares. We also have a very attractive pension scheme. But above all, we invest in your development! In addition to our extensive induction programme and personal development programme, we are happy to look at your potential with you.