Your team

In the role of Technical Support Engineer you will be part of the Technical Support Centre of Nedap Security Management. The team consists of people who work from our head office in the Netherlands and various other locations in Europe and are spread all over the world. You will be frequently working from our office is in Warsaw where you will work closely together with your colleagues of the Polish team to further expand our footprint in Poland and the eastern European region.  

As part of the team, we think it is important that you are an open-minded colleague with good communication skills. It goes without saying that you actively support good coordination with and among colleagues. Nedap is a flat organization and therefore offers a lot of freedom in your work and planning. This makes independence and personal responsibility very important.  

Required experience and skills

Naturally, for this position you must have a deep technical understanding, however, equally important are your soft skills. Solving problems need to give you energy, as well as cooperating with your colleagues. A professional attitude towards the customer and in the team, as well as entrepreneurial thinking and acting are required.  

You should have a passion for customer service and enjoy helping customers. It would be an advantage if you already have experience in a role that combines customer service / technical support with pre-sales. A good basis for this function as a Technical Support Engineer is an education in IT or a similar field. However, it is important that you have an affinity for IT and technology. 

You need to bring the following experience and competencies: 

• At least 2-3 years of working experience in a technical support/pre-sales role, preferably within the security business; 
• Deep technical understanding of networks, TCP/IP, DNS, firewalls, routers and ports, IT infrastructures, databases, integrations, software and hardware; 
• Knowledge of access control and security would be an advantage; 
• Fluent Polish and English, both spoken and written; 
• Customer first mentality / customer oriented; 
• Selfstarter and working independently; 
• Good communication and presentation skills;  
• Organized and structured working method; 
• Hands on mentality; 
• Stress-resistant; 
• A relevant technical university degree. 

 You enjoy communicating with people, are an active listener and recognize optimization potential in our business partners and customers. Due to your technical background, you can keep track of things at all times and to push ahead with troubleshooting. Even in difficult situations you work confidently and goal oriented. A professional appearance towards the customer and in the team, as well as entrepreneurial thinking and acting are required. The job also requires a certain amount of willingness to travel to clients and partners both national as well as internationally.