Technical Support Specialist

  • Location Groenlo
  • Business unit Healthcare

What are you going to do?

Working Together for Better Care. At Nedap Healthcare, we develop technology that makes the lives of working professionals in the healthcare sector easier, better, and more enjoyable. Together, we ensure that our clients can focus on what they love most: providing excellent care to those who need it.

As a Technical Support Specialist at Nedap Healthcare, you are the crucial link between our healthcare clients and our technical teams. You ensure that our clients receive the support they deserve by tackling complex issues related to all our care-related applications in the Ons Suite.

You achieve this by closely collaborating with developers, business partners, and the commercial team. You are the spider in the web that ensures problems are truly resolved.




 

Your responsibilities

  • Analyzing and answering questions from application administrators via tickets and phone, where you not only provide solutions but also contribute to improving our processes;
  • Translating technical problems from development into understandable solutions for the client;
  • Discussing issues within Nedap, where you monitor the urgency of the problem. As a Technical Support Specialist, you are responsible for implementing the final solution;
  • Suggesting improvements to development teams or thinking along with new developments of our applications.
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Your team

You will become part of the (currently twenty-member) Support team. You and your team are responsible for providing the best possible service for Nedap Healthcare. The team is divided into three specialization groups: Administration, Planning & Data Integration, and the last specialization 'Care Content'. This last specialization team is where you will be a part of.

The Support team at Nedap Healthcare is central to our organization. Your team consists of enthusiastic professionals who strive for the best service for our customers. Together, you represent the voice of the customer and ensure continuous improvement of our products and services.

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Our offer

As a Techncial Support Specialist at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. We offer you a salary between 3.286 and 3.866 per month based on a 38-hour work week. Additionally, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. You determine your own working hours and vacation days. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Curious about all our terms of employment? Read more here.

Required experience and skills

We are looking for a colleague who is eager to contribute to healthcare in the Netherlands. Someone who stands strong, gets excited about solving complex issues, and doesn't shy away from a challenge.

We are looking for someone who goes the extra mile. You don't just want to answer questions; you want to solve problems. You are capable of doing this independently, but of course also together with the support colleagues around you.

Furthermore, you recognize yourself in the following points:

  • You have at least an Bachelor level of working and thinking;
  • You can communicate well in Dutch and English;
  • You have an affinity with technical issues.

 

About Nedap Healthcare

We help care givers and nurses to save time on administrative tasks. With our technology, they are able to spend less time on registering, planning, reporting, and drawing up care plans, allowing them to devote more time to their patients. The family can also be informed immediately about the patient’s wellbeing at the touch of a button.

Application procedure

Curious? Take on the challenge! Send your CV and/or motivation through the application button to Melanie Kamp. If you want to know more or have any questions, please feel free to contact us at melanie.kamp@nedap.com

  • If you receive an offer for this role and accept our offer, we will also require a Certificate of Conduct;
  • We respect your privacy.

  • 1 . Your application
  • 2 . First interview
  • 3 . Next interview
  • 4 . Offer
  • 5 . High five!
Step 1
Your application

You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail. Please note that due to the holiday season, response times may be slightly extended.

 

We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.

Interested?

Get in touch!

Start your application
Any questions?
Talk to our recruiter
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